Jill Spencer

Executive Vice President, Business Development & Marketing

Jill holds overall responsibility for sales to new and existing hospitals and health plans, client retention, and strategic partnerships for all three major Hospital Business product groups (Eligibility Enrollment ServicesSM, PayerLogicSM Services, and Disproportionate Share Services), as well as the company’s two main Health Plan Business product groups, (PremiumAssistSM Dual Eligibility Outreach and Enrollment Services and Best BenefitsSM). Prior to this promotion in 2011, she held responsibility for the firm’s Health Plan Business sales and strategic initiatives.

Jill joined Human Arc in 2001 with responsibility for the firm’s dual eligibility services, including P&L functions, internal operations, product development, compliance requirements, sales, new client implementation, and process improvement. In just two years, Jill grew her service line’s revenues over threefold.

Prior to joining Human Arc, Jill was Vice President, Managed Care, for MemberHealth, a Cleveland, Ohio-based pharmacy benefits management firm. Before that, she served 15 years with Prudential HealthCare in its commercial health plan and Medicare+Choice operations.

She holds a bachelor’s degree from Miami University (Oxford, Ohio) and a number of industry designations, including: Financial Life Management Institute (FLMI) membership, Associate of Customer Service of the Life Office Management Association (LOMA), and Professional, American Academy of Healthcare Management (PAHM). She also holds licensures as an Ohio insurance agent, has served on advisory boards focused on seniors, and is a recognized industry speaker.

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Experience. Compassion. Results.